Blind Horse Books is a member of IOBA
[International Online Booksellers Association] and follows their code of ethics.
Code of Ethics
The Independent Online Booksellers
Association is an international trade association founded in 1999 for the
purpose of ensuring the preservation of traditional bookselling values in the
face of rapid developments in the world of online bookselling. While various
laws will govern how members operate their businesses, members shall take
further responsibility for fostering mutual trust and respect between
booksellers and customers by providing reliable services and conducting
themselves with fairness and integrity, as detailed in the following Code of
will provide full business contact information.
and conditions of sale, including return policies, shall be clearly stated
when offering any items for sale. These terms and conditions may be
modified by mutual consent between member and customer.
will be familiar with the correct usage of the generally accepted terms of
the book trade and will apply them accurately in the conduct of their
will provide a thorough and accurate description of all items offered for
sale, noting appropriate bibliographic details, all significant defects,
and all restorations or sophistications.
agree to a policy of guaranteed customer satisfaction. Items may be
returned within a reasonable period of time, and a full refund will be
issued upon safe receipt of the item. The member will cover return
shipping costs if there was an error in the listing. Items lost or damaged
during shipping from the member to the customer are the responsibility of
will make every effort to keep their listings current. Items that have
been sold should be removed as quickly as possible.
will respond to customer and book trade enquiries in a timely and
will make reasonable efforts to ascertain the authenticity of any material
offered for sale. Unless other terms are clearly agreed upon by both
parties, members will unconditionally guarantee representations of
authenticity of all items offered for sale.
will not knowingly purchase or sell stolen material, and will cooperate
with authorities and institutions on the recovery of stolen material.
will not knowingly violate copyright laws.
offering appraisal services shall abide by all applicable laws, and will
adhere to the recognized standards governing appraisals. They shall not
misrepresent their credentials, and they shall inform all parties of any
potential conflict of interest in writing.
entering into a consignment agreement shall make all provisions of that
agreement clear to the consignor in advance and in writing.
Unresolved disputes involving any
member of IOBA should be reported to the IOBA Ethics Committee by sending an
email to email@example.com,
and members shall abide by the decisions of the Committee regarding the
settlement of such disputes. Violation of this Code of Ethics may be grounds
for censure, suspension, or expulsion. By joining IOBA, members agree to fully
adhere to this Code of Ethics.